Privacy Policy and Confidentiality of Information – Rafah App

At Rafah App, we are fully committed to protecting your privacy and safeguarding your personal and psychological data. We strive to provide secure and confidential counseling services, and we ensure that information is collected, used, and stored in accordance with the personal data protection regulations in force in the Kingdom of Saudi Arabia.

Information We Collect:
We only collect the data necessary to provide the service, such as:
• Personal information: name, mobile number, email.
• Health and psychological data you share during sessions or when using metrics and questionnaires.
• Technical information (device type, IP address) to improve the service.

How Do We Use Your Data?
We use your information to provide and improve the service, such as:
• Organizing sessions and communicating with you.
• Analyzing the technical performance of the app.
• Complying with regulatory requirements.
• Sending alerts or offers you agree to.

Data Sharing:
We do not share your data with any third party unless:
• With your explicit consent.
• In the event of a regulatory obligation from an official body.

How do we protect your data?
• We use encrypted security technologies to protect data.
• We limit access to sensitive data to a specialized team.
• We continually update our systems and close gaps.
• Data is securely stored within the Kingdom.

Your Rights:
You have the right to:
• Know how your data is used.
• Request a copy of or modify your data.
• Request its deletion or restrict its use within the limits permitted by the regulations.

Contact Us:
For any inquiries or requests related to your data:
• By email: info@rfahapp.com
• Or through your account settings within the app.

Last updated: June 22, 2025